Frequently Asked Questions
Welcome to the Help at Home FAQ page. Here, you will find answers to common questions about our home help services, including personal care assistance, housekeeping support, and meal preparation.
What services do Help at Home offer?
Help at Home offers a variety of services to support you at home and in the community. Services offered include: cleaning, washing and ironing, assisted outings, food shopping, companionship and much more.
How can I contact Help at Home?
You can contact Help at Home by phone on 07867 650 970 or alternatively email us at helpathomeservices@hotmail.com
Can I request a specific Home Helper?
Upon registration you will be allocated a Home Helper who will visit you on the days you have requested. This will remain the same Home Helper throughout (excluding sickness and holiday leave.)
What are your working hours?
Our working hours are Monday to Friday, 9am to 5pm.
What payment methods do you accept?
We accept payment through cash, credit/debit card or bank transfer.
Where is Help at Home located?
Help at Home covers all of Thurrock.
Are your Home Helpers trained and vetted?
Yes, all our Home Helpers go through a rigorous vetting process, this includes completing an application form, attending an interview and obtaining references and DBS checks.
Do you offer personalised support plans?
Yes, we create personalised support plans tailored to the individual needs of each client.
Do you provide services on weekends?
Occasionally, we can provide a visit out of hours evenings and weekends, but this would need to be requested in advance.
Do you offer free consultations?
Yes, we offer free face-to-face meetings where we can have a chat and get to know you and your requirements and to ensure you get the best from this service.
Contact Us for Help at Home Services
If you need Personal Care Assistance, Housekeeping Support, or Meal Preparation, get in touch with Help at Home today.
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